At The Holistic Science Co., your satisfaction is always guaranteed. If your purchase did not give you the beautiful results you had hoped for, send it back within 60 days in new or gently used condition and we'll happily help you find a better solution - or process a refund. Returns made within 60 days from date of shipment will be refunded in original tender less shipping charges if applicable. Buyers are also responsible for the cost of return shipping. We'll pay the return shipping cost only if the return is a result of our error (you received an incorrect or defective item, etc.). Item(s) must be received within 60 days from date of shipment. After 60 days, you will be given an online merchandise credit only. All items are eligible for return unless mostly or entirely used. Gift cards or gift certificates are not returnable or refundable for cash.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button and follow the directions. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping options available are:
USPS First Class Mail - Arrives within 2-7 days and limited to packages under 13 ounces.
USPS Priority Mail - Arrives within 2-3 business days.
USPS Express Mail – Arrives within 1-2 days. Please call for rates.
*In some cases, orders weighing over 5lbs will be shipped via Fedex Home Delivery which will arrive in 2-7 days.
*If you wish to have expedited shipping, please gives us a call before noon Pacific Standard Time to be processed and shipped on the same day.
Sorry, flat rate shipping is not offered for international orders. Shipping rates will be calculated by weight and destination at checkout. Import duties, taxes and customs fees are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.